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Web UI/Channels

Channels

v1.0.x · updated 2026-07-10

Channels are the ways users talk to agents: Telegram, MAX, Bitrix24, SIP telephony, the web widget, the mobile client and generic webhook channels. The screen shows installed channels only: their state, capabilities, connector configuration, agent bindings and access control. New connectors are installed on the Plugins screen — an uninstalled connector does not appear here.

List and statuses

Each channel is a row with a connector icon, name, a single state badge (online / error / transitional / “no connector”) and its conversation and message volume. There is search and sorting by name or volume.

Channel features

Each channel has a collapsible features block — toggles grouped as:

  • Messages — replies, threads, edit, delete, mentions, pins.
  • Reactions & statuses — reactions, typing, read receipts.
  • Interactive — keyboards, streaming.
  • Sending — drafts, scheduled messages.

Features a channel doesn’t support are shown disabled. Toggling is applied optimistically and reconciled with the server.

Configuring installed channels

The collapsible “Configure installed channels” block shows cards for the installed channel connectors — this is where their credentials and parameters are edited (a form built from the plugin manifest), with live status while a deploy is in progress.

Bindings: which agent serves which channel

The “Bindings” block sets a default agent per channel — the rule “new conversations on channel X are handled by agent Y”. Existing conversations keep their agent (the per-conversation binding wins); an empty value means the connector’s default agent. The choice is saved immediately on change.

Access control: reply only to known users

The “Access control” block is a single switch — “Reply only to known users” (ON by default). While it is on, agents reply only to people provisioned in AiHummer (users bound to the instance) — random members of a connected chat and unknown senders get no reply: the agent turn never starts, and the unknown sender receives a one-time hint to ask the administrator to add them. Turn the switch off to let agents reply to anyone. The setting is stored in the settings catalog under the key AIHUMMER_INBOUND_REQUIRE_BINDING.

Voice and SIP

The voice accordion shows the state of duplex, echo cancellation (AEC), the VAD threshold and barge-in. Telephony details are in SIP and STT/TTS.

Connecting a channel

The connectors themselves (Telegram, MAX, Bitrix24, SIP, widget) are installed as plugins on the Plugins/Marketplace screen — the full catalog lives there. Once installed, the channel appears here: set its credentials in “Configure installed channels”, then enable features and assign an agent in “Bindings”.

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