Registration, verification and login

Using the portal requires a customer account. This screen covers registration, confirmation and login — step by step, for anyone doing it for the first time.

[!NOTE] What you’ll need: a working e-mail, a phone number in international format, and a password (at least 8 characters). A card is not needed at this stage — it is only required later, and only if you pick a cloud plan.

Registration

The form asks for:

e-mail — your primary contact: for letters and password recovery;
phone — in international format (e.g. +7 900 000-00-00), used for contact and sign-in; a number already used by a confirmed account is rejected;
a password (at least 8 characters);
your full name, optionally date of birth and gender;
two required consents — to personal-data processing and to the license agreement (both linking to the legal pages). Without both consents registration does not go through.

On submit, an account is created (not yet confirmed) and the account confirmation screen opens. No session is opened yet.

Account confirmation

The account activates once you confirm it by phone or by e-mail — either one is enough. Nothing to set up: the system offers whichever method is available.

Phone call (primary). We place a short, free call to the number you entered — you don’t have to answer. On the “Confirm account” screen, enter the last digits of the incoming number and press “Confirm”. A “Call again” button re-triggers the call. Result: the phone is confirmed and the account is activated.
Reverse call (if the direct call isn’t available). Sometimes the system asks you to call instead: the screen shows your number and a number to dial. Call it from the phone you entered — the call is free and drops by itself, so you don’t have to be answered. Confirmation happens automatically (the screen refreshes every few seconds). Result: the phone is confirmed.
E-mail code (always available as a fallback). If the call can’t be placed, the system automatically e-mails a six-digit code — enter it on the same screen. The code is valid for 15 minutes, allows at most 5 wrong attempts, and can be resent no more than once per minute.

Phone confirmation never blocks registration: if the call doesn’t get through, you always finish with the e-mail code. An unconfirmed phone can be confirmed later — it doesn’t get in the way of using the portal.

After confirmation you are signed in automatically (the session opens immediately).

You sign in with your phone number together with your password; the e-mail is used for letters and password recovery, you cannot sign in with it. If a contact is not yet confirmed, instead of signing in you get a prompt to confirm it with a link to the confirmation screen. A wrong login/password pair returns a uniform error that does not reveal whether such a user exists.

Onboarding after registration

Once the account is confirmed (by phone or e-mail), the onboarding wizard opens — there is no way into the full portal without completing it. The wizard walks you through the steps (with a progress rail on top):

Profile — last name, first name and (optionally) patronymic.
Path — choose between a cloud instance (managed cloud) and self-hosted (installing on your own server).
The paths then diverge:
- Cloud: pick a plan (monthly/yearly) → fill in the requisites (individual or company — collected before payment) → pay → instance provisioning → done.
- Self-hosted: mint a personal install link → the “Continue the installation” screen — the portal waits until the installed instance binds itself to your account, after which onboarding completes.

Things worth knowing up front:

The person type (individual/company) is fixed: after onboarding completes it can no longer be changed by yourself — contact support.
Company / sole proprietor: after the requisites are saved, the wizard stops on the “requisites awaiting confirmation” step (requisites_pending) — the operator reviews the data and you receive a “Requisites confirmed” e-mail, after which you can proceed to payment.
Companies always have invoice payment available (see Order and payment); individuals pay by card.
On the self-hosted path, minting the install link switches the portal into self-hosted mode; you can return to the path choice while no instance has bound yet (the change-path button on the install screen).

Password reset

The “Forgot password” screen e-mails a code; the reset screen uses it to set a new password. After a password change, all active sessions are ended — you will need to sign in again.

If it didn’t work

No confirmation call arrived — this does not block registration: the system automatically e-mails a six-digit code, enter it on the same screen. A “Call again” button re-triggers the call.
The e-mail code didn’t arrive — check the spam folder; you can resend at most once per minute; the code is valid for 15 minutes.
“Phone already in use” — the number is bound to another confirmed account. Sign in to that account or use a different number.
“Wrong login or password” — the message is uniform and does not reveal whether the user exists; check your keyboard layout and caps, and reset your password if needed.
Can’t sign in — “confirm your contact” — the contact is not confirmed yet; follow the prompt’s link to the confirmation screen.

Tips

Check the spam folder if the code doesn’t arrive; you can resend after a minute.
The password must be at least 8 characters; use a unique one.

Profile and requisites — fill in your details.
Plans and storefront — choose a plan.
Portal overview — how access works.