Einstein memory gives agents long-term memory: they remember facts about
users and cases and use them in future conversations. In the Web UI memory is
represented by two screens — Memory (the review queue) and Facts — while
Einstein itself is a built-in module.
Memory: the review queue
The “Memory” screen is a queue of candidate facts. Each candidate is shown as
a card: the claim text, a “subject — predicate — object” triple and an
evidence-source chip. You can Promote a claim — it becomes a fact — or
Reject it. There is a manual refresh button.
Facts
The “Facts” screen lets you browse stored facts (filter by user or “my facts”)
and forget an individual fact. It also has:
Dream — a memory-consolidation sweep: the agent walks the facts and
reconciles them, reporting how many scopes were swept, groups scanned and
contradictions found.
Contradictions — a list of conflicting claims to resolve.
How to use it
Work the review queue regularly: promote what’s true, reject what’s wrong — that
keeps memory from getting noisy.
Run “Dream” periodically to keep memory coherent and contradiction-free.
Use “Forget” when a fact is stale or landed by mistake.
Configuration
An agent’s memory policy is set by the memory_policy section in the
agent profile. Einstein appears on the
Plugins screen as a built-in module (no uninstall).
**Einstein memory** gives agents long-term memory: they remember facts about
users and cases and use them in future conversations. In the Web UI memory is
represented by two screens — **Memory** (the review queue) and **Facts** — while
Einstein itself is a built-in module.
## Memory: the review queue
The **"Memory"** screen is a queue of candidate facts. Each candidate is shown as
a card: the claim text, a "subject — predicate — object" triple and an
evidence-source chip. You can **Promote** a claim — it becomes a fact — or
**Reject** it. There is a manual refresh button.
## Facts
The **"Facts"** screen lets you browse stored facts (filter by user or "my facts")
and **forget** an individual fact. It also has:
- **Dream** — a memory-consolidation sweep: the agent walks the facts and
reconciles them, reporting how many scopes were swept, groups scanned and
contradictions found.
- **Contradictions** — a list of conflicting claims to resolve.
## How to use it
- Work the review queue regularly: promote what's true, reject what's wrong — that
keeps memory from getting noisy.
- Run "Dream" periodically to keep memory coherent and contradiction-free.
- Use "Forget" when a fact is stale or landed by mistake.
## Configuration
An agent's memory policy is set by the `memory_policy` section in the
[agent profile](/en/v1.0/webui/agents#behavior-sections). Einstein appears on the
[Plugins](/en/v1.0/webui/marketplace) screen as a built-in module (no uninstall).
## Next
- [Einstein memory (concept)](/en/v1.0/concepts/memory-einstein) — how it works.
- [Knowledge base](/en/v1.0/webui/knowledge) — documents vs facts.
- [Einstein plugin](/en/v1.0/plugins/einstein) — the module's capabilities.
