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Customer portal/Customer portal overview

Customer portal overview

v1.1.x · updated 2026-07-27

The Customer portal (my.aihummer.ru) is AiHummer’s customer-facing portal: here you register, choose a plan, pay, and manage your managed cloud instance, and get personal install links for self-hosting. It is not the product admin console — configuring agents, channels and models lives in the Web UI.

This documentation group describes every portal screen: what it is for, how to use it, and what you configure.

Portal vs Web UI

  • The portal is about billing, plan, payment, instance lifecycle, documents and consents. Access is a customer account (e-mail + password).
  • The Web UI is about working with AI employees inside an already-deployed instance.

Portal sections

Onboarding

A new account goes through the onboarding wizard: profile → path choice (cloud or self-hosted) → plan and requisites (before payment) → payment → provisioning — or minting an install link on the self-hosted path. The full portal opens once the wizard completes. Details in Registration and login.

Ideas and voting

The “Ideas” section is a public product-suggestion board with two tabs:

  • My ideas — your suggestions and their statuses: new / under review / planned / done / rejected. Files can be attached to an idea (up to 3 files, 2 MB each).
  • All ideas — ideas from all customers that passed vendor moderation, sorted by votes. You can vote for an idea with the ▲ button — one vote per idea; idea authors are never revealed.

Ideas are available on every plan, including Community. Support tickets (the “Support” section) are filed the same way — with attachments and a conversation per ticket; portal support is available on paid plans.

Friends: invite and earn days

The “Friends” section (menu item “Friends”, heading “Invite friends”) is the referral program: bring a friend and get +10 days on any paid plan for each one.

How it works, step by step:

  1. Share your link. On the “Friends” page, copy your personal referral link like https://my.aihummer.ru/?ref=<code> (copy it with a button or show a QR code) and send it to a friend — into a messenger, to colleagues, or on social media. The attribution happens automatically when they register through your link. Result: the link is ready to share.
  2. Your friend joins. They register via your link and take out a paid subscription. Result: the invite is counted.
  3. You get the bonus. As soon as the invited person buys a paid subscription, you are credited +10 days: if you have an active paid subscription, the days extend it; if not yet, the days are banked and applied to your next paid subscription automatically. Result: +10 days per friend.

The page shows statistics: “Invited”, “Subscribed”, “Days earned” and “Days pending” (banked but not yet applied).

Conditions worth knowing:

  • the bonus goes to the referrer only (there is no separate reward for the invitee), and the +10 days apply to a paid plan, not to the free trial;
  • each invited person counts once; you cannot refer yourself, and an unknown link is simply ignored and never blocks the friend’s registration;
  • the referral link appears after your subscription is active — before that the page shows “The link will appear later”.

How access works

The customer session is stored in a secure cookie and lasts up to 30 days with sliding renewal. Public pages are login, registration, e-mail verification and password reset; everything else needs authentication. Data and documents are strictly scoped to your account.

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