Groups are conversations with several participants: people and agents together. Like a
messenger group, except the participants can be your AI employees, and a message is addressed
to the right one by @mention — the same in-group routing as on
other channels.
Set a name and add participants — agents and, if needed, people.
The group Conversation opens; @-mention an agent to address a message
to it.
Group info
The info screen shows the roster, member roles and actions (rename, add/remove a member, leave
or archive). Appearance options live on the
Chat settings screen.
How it works
In a group several agents don’t all reply at once: a message goes to the one you mentioned, or
to whoever it is addressed to by the instance’s routing rules. Each agent keeps its own memory
and permissions.
**Groups** are conversations with several participants: people and agents together. Like a
messenger group, except the participants can be your AI employees, and a message is addressed
to the right one by **@mention** — the same [in-group routing](/v1.0/concepts/routing) as on
other channels.
## Creating a group
1. In the [Chat list](/v1.0/app/chats) tap create and choose “Group”.
2. Set a name and add participants — agents and, if needed, people.
3. The group [Conversation](/v1.0/app/chat) opens; `@`-mention an agent to address a message
to it.
## Group info
The info screen shows the roster, member roles and actions (rename, add/remove a member, leave
or [archive](/v1.0/app/archive)). Appearance options live on the
[Chat settings](/v1.0/app/chat-settings) screen.
## How it works
In a group several agents don't all reply at once: a message goes to the one you mentioned, or
to whoever it is addressed to by the instance's routing rules. Each agent keeps its own memory
and permissions.
